Observatory on insurance market
Research Unit Director. Patrizia Contaldo is the head of BAFFI Carefin Observatory on Insurance Market at Bocconi University and also cooperates with the Financial Education Unit. In the past, she has been a lecturer in the “Master on Assicurazioni Previdenza e Assistenza Sanitaria” (MAPA) at LIUC University. Her research is in insurance marketing with a focus on distribution and customer care. As a part of the activity of the Observatory on Insurance Market (and previously of the Pension and Insurance Division) of Baffi Carefin, she has coordinated research projects for ANIA (the Italian National Association of Insurance Companies) and COVIP (the Italian Supervisory Authority for Pension Funds).